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Why Great Oaks Mechanical is GRBM’s #1 Fan

By June 16, 2016April 5th, 2023No Comments

Great customer service is an essential attribute of any successful business. It doesn’t really matter what your company does – whether you manufacture widgets or sell cars, your clients expect top notch service and professionalism.

When it comes to insurance agencies, timely and efficient customer service is essential. A delayed response to the client’s email could mean losing a potential job or making a claim situation even worse.  With so much on the line, contractors don’t look for someone to just sell them insurance, but rather a trusted partner on-call to answer questions and help manage and transfer risk.

That’s why when it came to matters of insurance, Megan from Great Oaks Mechanical was understandably frustrated.

Great Oaks Mechanical, Inc. is a plumbing contractor located in Yonkers, New York. As a plumbing contractor, fast turnaround on requests such as certificates of insurance is critical. Delayed response is not only frustrating but could also mean losing business – not being able to get on the job, losing a bid or simply not getting paid.

“With our previous broker, the response time to our inquiries was too long. We’d have to send multiple emails to multiple staff members to get a response. And sometimes, we didn’t get any response at all.”

After four years of declining customer service, it was clear that a change was necessary. So when a longtime business associate recommended GRBM, Great Oaks was ready to explore their options and Megan made the call.

GRBM is a full service, family owned and operated insurance agency, servicing New York, Connecticut and surrounding areas.  They are well known in the community for professional, friendly and knowledgeable service, handling every customer’s issue until it is fully resolved.

After meeting with Rob McCarthy, Great Oaks did not hesitate in moving all their policies over to GRBM.

“From our first interaction, GRBM has been a pleasure to deal with”, Megan said, “The staff is friendly and very knowledgeable”

It has now been 10 months since Great Oaks made the switch to GRBM and they couldn’t be happier.  Rob and his staff have been on top of every email, every question and every certificate request.

But, not only was GRBM a knowledgeable resource when it came to evaluating coverages, they were invaluable when it came time to deal with an unpleasant claim.  We can all agree that dealing with a claim can be stressful, to say the least. Fortunately, that was not Great Oaks experience.

“When we needed to make a claim against our insurance GRBM made it a very simple and stress-free process. All forms and clear instructions were provided from the very beginning.”      Megan couldn’t be more impressed with the efficiency the claim was handled.

Megan and Great Oaks are GRBM’s #1 fans – “Rob (McCarthy) is great, and we highly recommend GRBM Insurance to anyone. We will be (GRBM’s) clients for as long as we are in business”. 

Want to become our #2 fan?

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